Crystal Spa & Nails Policies
Regular Appointments cancelled less than 24 hours in advance will result in a charge of 50% of the service fee to the credit/debit card or gift certificate on file
Packages cancelled less than 48 hours in advance will result in a charge of 50% of the package price to the credit/debit card or gift certificate on file.
Spa Takeovers cancelled less than 7 days in advance are non-refundable.
No-Call, No-Shows will be charged 100% of the service fee or package price to the credit/debit card or gift certificate on file.
Ensure the card we have on file is valid with sufficient funds. Denied credit/debit card transactions will result in a charge upon booking your next appointment. If your card is denied for cancellation charges more than once, you may be asked to prepay in full before booking more appointments.
The spa will close if downtown Petersburg roads are not clear or if the power is out.
In the event of a spa closing, it will be announced on all social media and on our website. Those who have appointments on the day of a spa closing will be called to be notified and given the opportunity to have their appointments rescheduled.
Cancelling Appointments Same-Day
If the spa is open, our cancellation policies still apply. If you believe you will be snowed in and want to avoid a late cancellation fee, be sure to call in advance (amount of time dependent on your type of appointment) prior to the start of your appointment to cancel.
We have limited waiting area space, and the spa is to remain quiet. Anyone not receiving a service is not permitted to linger in spa areas.
A confirmation notification is sent 48 hours prior to your appointment; please click the link to confirm your appointment.
Maintaining the Spa environment is of our utmost priority.
Our service providers accept cash and credit gratuity. 20% is standard gratuity and is not included in any spa services or packages except for Spa Takeovers.
We provide a gratuity guide at the front desk.